Program Alert: The Retail Instant Savings Program will be ending soon. The final day to reserve a coupon is 6/10/24. The final day to use coupons at a participating retailer is 6/24/24. Act now!

FAQ

What is the Retail Instant Savings? What is the Retail Instant Savings?
The Retail Instant Savings program offers Duke Energy business customers instant discounts on energy-saving products at retailers, both in-store and online. Once your Duke Energy business account is validated, you’ll receive a barcode for an instant discount to use at the store or an alphanumeric code that you can use online at one of the participating retailers.
On my Retail Instant Savings confirmation email, the expiration date for use is Dec. 31, 2024. Is this still valid? On my Retail Instant Savings confirmation email, the expiration date for use is Dec. 31, 2024. Is this still valid?
No, a discount code of Dec. 31, 2024, is no longer valid. With the program discontinuing on June 24, 2024, Retail Instant Savings discount codes will need to be redeemed on or before June 24, 2024.
The store will not take my discount code. What do I do? The store will not take my discount code. What do I do?
If your selected store will not accept your discount code prior to or on June 24, 2024, please contact our call center at 833.440.3060. After June 24, 2024, your discount code is no longer valid. If you are still interested in other energy-efficient product options, please visit our Business Savings Store.
Are there any other energy efficiency product options available? Are there any other energy efficiency product options available?
Yes. Duke Energy offers a Business Savings Store, as well as several other energy programs. (Click here for more details.)
My discount code has expired. Can I still receive a discount? My discount code has expired. Can I still receive a discount?
If your discount code has expired, it will no longer be honored. There are additional discounts available on select products and services through our Business Savings Store.
Whom do I contact for customer service? Whom do I contact for customer service?

If customer service assistance is needed, please contact our call center or program inbox on or before June 28, 2024.

Call 833.440.3060.

Email [email protected].

All requests sent via email will be handled within two business days.

Representatives are available Monday-Friday, 8 a.m.-5 p.m. Eastern time, excluding federal holidays.

What is the Retail Instant Savings? What is the Retail Instant Savings?
Please contact our call center at 833.440.3060 before June 11, 2024.
Contact Us

Need further assistance? We're here to help.

Please contact us at 833.440.3060 or send an inquiry to [email protected].

 
All requests sent to [email protected] will be handled within two business days.
 
Representatives are available:
Monday-Friday, 8 am - 6 pm Eastern Standard Time